The PAWD itself is great looking. Much cooler than an ugly, traditional crate. Our PAWD was a little damaged on arrival and the latch doesn’t quite sit flush to the door frame. However, one quick Instagram message later and Amy, the packleader at Kind Tail, had arranged to send new parts (to replace the damaged ones). This level of customer service is rare, in my opinion and sets Kind Tail apart. Absolutely fantastic! The PAWD looks incredible in my son’s bedroom too. Really stylish. Highly recommended.
I love our pawds...we have two chi mixes and they each have their own. They’re easy to assemble and easy to break down, and they look great in my living room. They’re so much cuter than the average metal crate! Shipping was super quick and I’d recommend these to anyone!
Excellent customer service
1. When I first ordered my crate I forgot to apply the discount code. I emailed them and got an immediate response and a credit back on my card for the discount amount.
2. I didn't like the color of the crate and wanted to exchanges it. Again, I emailed them and got an immediate response. They even mailed out my new crate before I shipped the first one back.
We love the crate and appreciate such excellent customer service.
Rex is enjoying his new bed. I like the size and style, puppy’s bed it’s not an eyesore any longer.
The only thing we don’t like, makes noises when he turns in his sleep. Squeaky.