Our 30-day guarantee.
We are confident that you will love your new PAWD, however, if you are unsatisfied for any reason, simply let us know within 30 days and we will refund the full purchase price. Please visit RETURNS to start the process.
No returns on international orders.
The customer is responsible for the return shipping fee. Returned items must be purchased directly from KindTail.com. Any original shipping and handling charges are not refundable. After 30 days we reserve the right to refuse refund or exchange.
We are pleased to offer free shipping for orders over $49 in the contiguous United States.
Standard orders take 1-3 business days to be processed and ship via UPS or USPS. We are closed for the weekends.
We stand behind our products 100% and we want our customers to be satisfied. We warrant our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. If your item(s) arrive damaged or defective, contact customer service immediately. Please provide your order # and supporting photos to verify the condition. If KindTail deems there is a manufacturing defect or shipping damage, we will provide a replacement or the appropriate refund.
THIS WARRANTY IS IN LIEU OF ANY WARRANTY, EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE WAIVED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
Currently, we only have one size. We are planning to produce bigger sizes in the coming months so please stay in touch by signing up for our emails!
PAWD will work for pets around 5 lbs to 17 lb. But this depends on your pet's proportions. For instance, a miniature Greyhound would not fit PAWD, even if she is 8 lbs because she might be too tall.
PAWD is not approved for FAA however, the collapsed unit can be checked in.